A ghost supplier has a perfect ABN, a clean GST registration, and a real-looking website. What it doesn't have is a phone that someone answers. Voice Verify calls your supplier's registered number and confirms a live contact exists — before the payment leaves your account.
Gumshoe finds the phone number from ABR records, your invoice details, and our Google Places cross-reference. You confirm or override before dialling.
An automated voice call is placed to the supplier's number. No human intervention required — the call is logged with timestamp, duration, and outcome.
Voice Verify confirms whether the number connects, whether a live person (not voicemail) answers, and whether the business name is confirmed in the greeting.
The call result — PASS, WARN (voicemail only), or FAIL (disconnected) — is added to the verification report alongside all other checks.
An ABN can be active. A GST registration can be current. A domain can resolve. None of this proves a real business exists. A phone that rings out or disconnects does.
When a supplier's bank details change, Voice Verify calls the number on the original invoice — not the new details — to confirm the change is legitimate before you act on it.
Every Voice Verify call is logged with call SID, timestamp, duration, and live/voicemail/disconnected status. That record sits alongside your verification report for audit purposes.
When Phoenix Shield flags an associate-linked risk or status change, Voice Verify runs the phone check automatically as part of the re-verification workflow.
Voice Verify is live now as a per-call add-on to any Gumshoe plan — A$2.00 per call, or 30 calls/month included on the Individual plan and unlimited on Enterprise.
You don't need a new process. When a new supplier appears in your pinned list or a high-risk flag is raised, Voice Verify adds one more row to the same verification panel you already use — click to call, result lands automatically.